accelerate IT

Technology Trends

Technology is now intertwined with nearly every aspect of business. Information technology is not only pervasive; it is fast becoming a primary driver of market differentiation, business growth, and profitability. Software is absolutely integral to how we currently run our businesses as well as how we reimagine our businesses as the world continues to change—how we redesign and produce things, how we create and manage new commercial transactions, how we begin to collaborate at unprecedented levels internally and with customers and suppliers. In the new world, our digital efforts will be key to how we innovate and expand our business.

Businesses need to rethink their digital strategies to move beyond e-commerce and marketing. Although mobile technology, social networks, and context-based services have increased the number of digital connections with consumers, most companies are still just creating more detailed views of consumers, consumer attributes, and transactions. Individually, these connections may represent new types of user experiences, even new sets of sales channels—but that’s not the real opportunity. Taken in aggregate, digital business represents a key new approach to consumer engagement and loyalty: companies can manage relationships with consumers at scale.

Mobile, social, cloud and analytics are radically changing our clients' business – and these technologies are enabling a new client agenda – Front Office Transformation.

Mobile Technology

Consumers' mobile appetite has grown a lot in the recent years, and it shows no signs of slowing. In fact, some predict global mobile data traffic will increase 13-fold by 2017, with more than 10 billion mobile-connected devices by then. It also believes mobile network speeds will grow by seven times what it is now.

In 2012, the number of mobile-connected tablets grew 2.5 times to 36 million, and each tablet generated 2.4 times more traffic than the average smartphone. Android also beat iPhone levels of data usage in the U.S. and Western Europe. With connected devices on the rise, mobile data usage is skyrocketing too — mobile traffic worldwide grew 70% in 2012, nearly double what it was the year before. It's now 12 times what the global Internet was in 2000.

Consumers can't get enough of mobile video too. It grew 50% for the first time in 2012 and made up nearly 51% of mobile traffic. By 2017, some believe that two-thirds of global mobile data traffic will be video.

With the growing popularity of mobile computing, there is certainly an equal growth in risk to the organization. Many organizations are not yet equipped to handle the growing demand for mobile services for their customers and need to ensure that when bringing their mobile apps to market they are properly tested in the same way as other business apps. What is clear, however, is that the opportunity for business via mobile apps is real and growing. The potential for mobile payment for example is considerable. 2012 is likely to see sizeable growth in mobile transactions with 15 per cent of mobile phone owners at present visiting e-commerce sites from their devices monthly.

Furthermore, according to Ernst and Young (2011), mobile money users are expected to total $340m- the equivalent to 5 per cent of global mobile subscribers by 2014. In order to remain competitive in the future, businesses must ensure that their business applications are adapted for mobile use.

The presence of security is required for application extension of course, however by re-using application assets businesses are able to delivery new services to customers much more quickly than starting anew as applications and application transactions do not need to be re-written to adapt to mobile application delivery. Furthermore any potential risks are reduced due to the fact that the data remains on the mainframe in a stable and secure environment. Leveraging models such as this two tier model proposed here, is one approach to risk mitigation. There are others as well that can reduce the potential risk to organizations and mobile users.